Refund policy

We want you to be confident in your purchases. Please review our policy below.

1. General Return & Refund Policy

• All items are non-returnable and non-refundable unless defective upon arrival.
• We do not offer exchanges. Approved returns will be refunded, after which you may place a new order
• Due to health concerns, the following items are strictly non-returnable:
  • Perishables (e.g. food, health supplements etc)
  • Underwear, diapers
  • Hygiene products 
  • Cosmetics

2. Defective Product Claims

Contact the vendor directly (see package for details) within 7 days with:

✓ Order number
✓ Clear photos of defect
✓ Detailed description

Replacement conditions:

✓ Original packaging intact
✓ Valid invoice included
✓ One replacement per order

3. Non-Refundable Situations

• Customer-caused damage/misuse
• Missing original packaging/receipt
• Price changes post-purchase

4. Refund Process

• Refunds are issued to original payment method
• Timeline: 2-4 weeks 

5. Important Notes

• Inspect packages immediately: Report issues within 7 days.
• No cancellations after payment confirmation.

 

Need help? Contact your vendor first or email evershophk@gmail.com